Covid-19 FAQs

Safety and well-being

Your safety and well-being, as well as that of our owners, housekeepers and their families, is very important to us, now more than ever. In response to Coronavirus we have carefully reviewed our housekeeping procedures and put a range of special measures in place.

What should I do if I or any other guests in my party have symptoms on holiday?

You must tell us straight away if you or any member of your party has symptoms. You will be expected to return home immediately for both your own safety, and for the safety of our homeowners, local teams and local communities.  If you have to self-isolate in the retreat we regret that we will have to charge for extended occupancy.

If you develop symptoms during your stay, you will be required to return home immediately and stay in your own home while you self isolate. We do not accept any responsibility for any matters beyond our control for any COVID –19 related matters that occur whilst you are staying in the property. Additional costs will be incurred if an extended stay is required due to illness.

What happens if I need to cancel my holiday because I have the Coronavirus and need to self-isolate?

You will need to check with your travel insurance to find out if you are covered for cancelling your booking. We will not be offering refunds. We will endeavour to help as much as possible in terms of offering a change of dates.

Can I cancel my booking and get a refund?

You will need to check with your travel insurance to find out if you are covered for cancelling your booking. We continue to work with our normal terms of business and below is our cancellation policy. You can also move your booking to a more suitable date in 2020 or 2021.

  • Self-catering bookings cancelled 16 weeks in advance of arrival date will be refunded - with a £50 cancellation charge

  • For bookings cancelled less than 16 weeks before the arrival date, every effort will be made to re-let the property. If however, the property is not re-let, you are liable for the full cost.

  • Changing bookings from one week to another after the booking has been made will incur a £50 fee and changes cannot be made within 4 weeks of the date of arrival.

  • We strongly recommend taking out holiday insurance to cover you if you are unable to take the holiday for any reason.